Welcome to Practical Networks | Managed IT Services for Your Business

"Practical Networks was a great help with migrating us to Windows 2003 Server. Over the last year, your group helped us replace all of our servers... We incurred no downtime of any consequence and the migration was transparent to our corporate community."

Chet Zawadzki,
Director of Information Technology,
Treadways Corporation

This is our entry-level plan, and is usually best suited for companies with an existing IT department or minimal IT needs. The service options available are:

	online dashboard detailing the status of your key devices and services 24 x 7
	automatic notifications and escalations of system events
	spam blocking and virus scanning with corporate and user settings
	email spooling in case your server is unavailable
	discounted rates for remote and onsite support

Typical Scenario:
Pam is the IT Manager of a small manufacturing company with 25 employees. She is a certified Microsoft engineer and keeps up to date on the latest technology trends. Her technical expertise and hands on approach serve her company well, but she is just one person. She signed up with the Bronze plan so that her network would be monitored around the clock. She customized the notifications and escalation policies for each of her key services, and now has a relationship with a team of certified professionals who are familiar with her systems. If she ever needs help, or wants support coverage while she goes on vacation, all she has to do is call.

Our Silver plan meets the needs of most companies with 10 to 100 employees, and it offers a wide range of services and options. Some of the highlights of this plan are:

	scheduled server maintenance and updates
	unlimited remote support during business hours
	enterprise-class tools and support
	hosted desktop and business continuity options

Typical Scenario:
Chip is the VP of a software development firm. Although his fellow employees are very tech savvy, Chip realized that having expert software developers spend valuable time managing infrastructure and supporting each other was a bad idea. Chip takes his stewardship of the company very seriously, and realized that a comprehensive and flexible technology solution was a complicated matter. As a Silver plan customer, Chip was able to select from a list of enterprise-class support and service options. He now has 24 x 7 support and service, and access to the latest business technologies without incurring traditional hardware and software costs. And he has a built-in Business Continuity plan in place, something that really impressed the investors.

This is our premier service plan, and provides for all of your company's IT needs for a fixed monthly fee. This is the best plan when system downtime is not an option for your company. We establish a Service Level Agreement that clearly explains our commitment to your company and defines services and guaranteed response times. This plan truly brings enterprise-class IT support and services to companies of any size. Some of the Gold plan benefits are:

	unlimited remote and onsite support
	access to the full range of our services
	priority service desk assignment

Typical Scenario:
Mike is the owner of small investment firm. They only have 15 employees, but they need to compete with much larger companies. Mike wants each of his employees to be focused on the work at hand, and he wants to provide them with absolutely the best tools available to do their job. They need mobile devices that synchronize with corporate email and calendaring. They need online collaboration tools to bring together customers and vendors. Because of the nature of their business, they need a tested and maintained business continuity plan. They need all of their data to be secure, and they want support where and when they need it. As a Gold plan customer, Mike's company gets it all.